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- Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery time estimates are provided at checkout and vary by location.
- Shipment Processing Time:
- All orders are processed within 2-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
- Shipment Confirmation & Order Tracking:
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
- Customs, Duties, and Taxes:
- Natura Genesis is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Damages:
- Natura Genesis is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
